About
Runframe is an incident management, on-call scheduling, and status page platform built for engineering teams at seed-to-Series C companies. It operates natively inside Slack, allowing teams to declare, manage, and resolve incidents without switching tools.
Incident Management: Teams declare incidents with a single Slack command. Runframe automatically creates a dedicated channel, assigns responders based on severity, and tracks every status change in a structured timeline. Severity levels, roles (Incident Commander, Communication Lead), and stakeholder notifications are handled within the platform.
On-Call Scheduling: Rotation management with automatic handoffs, escalation policies, and override support. Engineers receive pages via Slack DM and email. Follow-the-sun scheduling is supported for distributed teams.
Escalation Policies: Multi-tier escalation ensures the right people are reached when initial responders don't acknowledge. Policies can be configured per service with customizable timeout windows.
Status Pages: Status pages keep customers and internal stakeholders informed during incidents. Status updates sync automatically from incident state changes, reducing manual communication overhead.
Post-Incident Reviews: Structured postmortem documents generated from incident timelines, reducing the manual effort of assembling what happened. Templates follow blameless postmortem practices.
Analytics: Track MTTR, MTTA, incident frequency by severity, and responder workload distribution to identify operational bottlenecks.