About
ChurnNote helps SaaS founders understand what happens after customers cancel.
When a customer cancels through Stripe or Lemon Squeezy, ChurnNote sends a short plain-text email asking why they left.
If the customer replies, ChurnNote groups the reason into patterns like pricing, missing feature, bad experience, switched tool, not using it, or failed payment.
From there, founders can decide what to do next: recover failed payments, fix the issue, or schedule a win-back follow-up when there is a real reason for the customer to come back.
ChurnNote is built for indie SaaS and small SaaS founders who want a simple way to turn cancellations into feedback, recovery actions, and win-back opportunities.
Main features:
Stripe and Lemon Squeezy cancellation tracking
Plain-text cancellation emails
Reply collection
Churn reason grouping
Customer timeline
Win-back queue
Scheduled follow-up emails
Automatic win-back follow-ups for some churn reasons
Failed payment recovery sequence
VIP queue for high-value cancellations
Weekly digest
Flat $12/mo pricing