About
Headset Army is the team-first scheduler for customer support. Single-use booking links, automatic agent fallback, and a branded waiting room that keeps your support channels locked down.
Your customers need to schedule calls with a capability, not a person. Instead of a round-robin queue like with other scheduling tools, Headset Army lets your customers book directly with the team.
Calls are dynamically assigned just-in-time and feature automatic agent fallback. If a teammate calls out or a last-minute conflict arises, the system seamlessly reroutes the call, eliminating manual reassignments and empty Zoom rooms.