About
ProductBridge is an AI-powered customer feedback and support platform designed for SaaS companies and product teams.
It centralizes feedback from websites, in-app widgets, Slack, Intercom, Zendesk, emails, and other customer touchpoints into a single workspace - and then analyze the feedback, draw themes and pain points with AI.
From one platform, you can manage feedback, plan your roadmap, publish changelogs, run surveys, create a help center, and support customers through live chat and a unified inbox—all with simple, predictable pricing.
Feedback Management – Collect, organize, prioritize, and manage customer requests through public or private feedback boards.
Multi-Channel Feedback Collection – Bring feedback from Slack, Discord, Zendesk, Intercom, app stores, Trustpilot, email, and other channels into one place - automatically with an agent.
Support Chat & Unified Inbox – Talk to customers through in-app chat and manage support conversations from one inbox.
AI Feedback Insights – Automatically merge duplicates and identify recurring themes, pain points, trends, and customer needs.
Unified Customer Record – Bring feedback, support conversations, survey responses, and customer activity into one profile.
Product Roadmap – Create public, private, or segmented roadmaps to communicate what is planned, in progress, and completed.
Changelog – Publish product updates and automatically notify customers through email and in-app announcements.
Surveys – Collect structured customer feedback using targeted surveys, including satisfaction and product research surveys.
Help Center – Build a searchable knowledge base where customers can find answers without contacting support.
Integrations & API – Connect ProductBridge with tools such as Jira, Linear, Slack, Zendesk, and AI assistants through APIs, webhooks, and MCP.
Migration & Customization – Migrate posts, votes, comments, and users from Canny or Featurebase, then customize the portal with your branding and domain.