About
StoreSide is a helpdesk built for Shopify stores doing under $1M a year. If you're handling 50 to 500 support tickets a month yourself (or with a small team), it's built for you. Most helpdesks assume you're bigger than you are. Gorgias starts at $120+/month before you add seats and features. Zendesk is a project. StoreSide is a five-minute setup with no credit card.
What it does:
- Unified inbox. Email, and future channels, in one place.
- Every ticket shows the customer's Shopify order history right next to it. No tab-switching.
- AI drafts replies based on the order context. You review before anything sends.
- Pro plan ($59/mo) lets AI auto-send order-status replies when it's confident. Things like "where's my order" get handled without you touching them.
Free plan includes everything to get started. The AI assist, the Shopify context, the unified inbox. No trial countdown. If you're a Shopify founder doing support yourself, this is the tool that fits where you are now.