About
DobroDesk brings email, website chat and support inside mobile apps into shared conversations. Your team keeps the customer history, ownership and notes together, with unlimited teammates.
AI prepares replies from knowledge your team approves and shows the sources behind them. Human review is the default. You can enable automatic replies and workflow actions for defined routine cases, while sensitive or uncertain requests stay with a person.
Customers can find Help content in the widget or book a configured service. They choose an available time, check the details and receive a confirmation. Your team can take over the same conversation when they need help. Recent Inbox improvements make moving between customer conversations easier.
The Support plan costs EUR 19 per month for 300 accepted support conversations, unlimited teammates and three active published automations. Extra usage costs EUR 24 per started 1,000 additional accepted conversations. The public Help Center is a separate EUR 19 per site per month add-on.
Outlook is available. Gmail connection is coming soon. Mobile SDK 0.2.0 supports iOS, Android, Flutter, React Native, Capacitor and NativeScript. DobroDesk is available in English, Ukrainian, German, Spanish, French and Brazilian Portuguese.
Watch the demo: https://www.youtube.com/watch?v=-TJ3llFlfvs
Pricing: https://dobrodesk.com/pricing