About
Voice AI infrastructure for Indian healthcare. Pluxo answers and makes patient calls for clinics, hospitals, labs, pharmacies, drug helplines, health programs and insurers, in 11 Indian languages.
Pluxo is voice AI infrastructure for Indian healthcare
Healthcare in India still runs on the phone. Patients call to book, ask about a report, chase a claim, or check if a medicine is in stock, and businesses call back to remind, follow up and convert. Most of these calls go unanswered or never get made.
Pluxo is the AI voice layer that handles them, inbound and outbound, at any volume, in 11 Indian languages, on the numbers patients already use.
Where it's used
- Clinics and specialty chains: answers every patient call, books appointments into each doctor's calendar, and confirms on WhatsApp.
- Hospitals: handles OPD enquiries, routes callers to the right department, and books across doctors and branches.
- Labs and diagnostic centres: books tests and home sample collection, and answers report and preparation questions.
- Pharmacies: takes stock and refill enquiries, and calls patients when a refill is due.
- Pharma companies: runs the helpline for a drug, answering patients' and doctors' product questions from the approved information, and passing medical queries and side-effect reports to the company's medical team. It also runs outbound enrolment, adherence and refill reminder calls for patient support programs.
- Health and wellness programs: calls every lead back within minutes, enrols them, and runs adherence check-ins.
- Insurers, TPAs and helplines: answers policy, cashless and claim-status queries, and calls about renewals.
- Home care and elder care: answers family enquiries, books visits, and confirms schedules.
What the platform does
- Answers many calls at the same time, with no busy tone and no hold queue.
- Speaks the caller's language and switches when they do.
- Books into calendars and practice software, and sends confirmations and reminders on WhatsApp.
- Runs outbound campaigns for reminders, recalls, no-shows, lead follow-up and renewals.\
- Hands the conversation to a person on WhatsApp, with full context, whenever it's needed.
- Logs every call with its transcript and outcome on one dashboard.
Built for healthcare
Pluxo tells callers it is an AI at the start of the call, gives no medical advice, and directs emergencies to emergency services. Each organisation's data is kept separate.
Pricing
Clinics from Rs 2,999 per month, live in 48 hours. Custom pricing for hospitals, labs, pharma, programs and insurers.
Hear it yourself: call +91 93398 30614 and book an appointment like a patient would.