About
Dagmor helps call centres, sales teams and market researchers understand recorded conversations and check the quality of the work. Teams can send in recordings and receive clear reports without using the full Calls and Analysis work area, or they can use the Call Log to find each call by its original recording name, play the audio and read its transcript. They can bring their own calling script or draft one from completed calls, then control the questions and checks. Human reviewers keep the final say. Dagmor shows script adherence, conduct, recording coverage and trends, and Hero Scores help agents see their strongest work. For surveys and research, it keeps customers’ words between questions beside the answers and scores, so a high score does not hide a problem someone described in the same call. The first eligible campaign is free if the customer stops there; later Calls and Analysis work costs €0.04 per recorded minute. It works in a web browser.