TWT Chat

TWT Chat brings customer support and communication into one platform for global businesses, cross-border e-commerce brands, SaaS teams and online stores. Support teams can handle website live chat, email and Telegram conversations in one workspace, with ticketing to track customer issues. AI assists agents with suggested replies, conversation summaries and translation, while a knowledge base of FAQs and documents supports both agents and AI answers. Multiple workspaces let teams manage separate brands or sites. TWT Chat is proprietary software with a permanently free plan and paid plans priced per seat per month.