About
We use Google Workspace for everything and we already had Google Chat open all day so we wanted our website visitors to be able to talk to us there.
Traditional help desks (Intercom, Zendesk, Crisp) make you keep *another* web inbox open all day and charge $39 to $95 per agent seat. If you want 5 engineers and founders to occasionally jump in and help customers, you're suddenly paying $250+/month.
So we built Chatfire 🔥 — a blazing-fast live chat widget that turns any Google Chat Space into a collaborative customer support desk.
How it works
- 🧵 One Thread Per Ticket: Every new visitor inquiry creates a dedicated thread in your Google Chat Space with a rich card showing their name, email, current page URL, browser info, and custom metadata (like plan tier or user ID).
- 🔒 Private Team Notes by Default: Chat openly with your teammates right inside the thread (`"Hey @Sarah, can you check this user's webhook logs?"`). Nothing goes to the visitor unless you explicitly type /reply .
- 🎭 Agent Privacy (`/name`): Want to reply as `"Alex from Support"` instead of exposing your personal Google Workspace name? Just type `/name Alex from Support` or set your alias in settings.
- 📎 Two-Way File & Screenshot Sharing: Visitors and agents can exchange images, PDFs, and logs seamlessly in both directions.
- ⚡ Zero-Dependency <15KB Widget: Pure vanilla JS encapsulated in Shadow DOM. It won't clash with your site's CSS and instant millisecond delivery.
- ✅ One-Command Resolution: Type /close (or /resolve) in Google Chat to close the ticket and notify the visitor.
💎 Radical Flat-Rate Pricing (No Seat Tax!)
We believe your whole team should be able to talk to customers without your CFO wincing at per-seat bills:
- Free Forever ($0): 1 website, **unlimited team members**, up to 10 chats/month. Perfect for side projects and indie apps.
- Pro Website ($10/mo or $99/yr flat): Unlimited team members, 100% white-label (no badge), custom brand colors/greetings, unlimited attachment retention, and up to 100 chats/month.